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Professional, engaging, ready to use resources. PowerPoints, Worksheets, Crosswords I have a varied background working in both education and the corporate world. I've held management roles, teaching roles and entrepreneurial ventures. I've been involved in adult education for the past two decades. My teaching areas are computing and workplace communication skills. I also have my CELTA and have experience teaching English as a second language. I love creating resources for all of the above.

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Professional, engaging, ready to use resources. PowerPoints, Worksheets, Crosswords I have a varied background working in both education and the corporate world. I've held management roles, teaching roles and entrepreneurial ventures. I've been involved in adult education for the past two decades. My teaching areas are computing and workplace communication skills. I also have my CELTA and have experience teaching English as a second language. I love creating resources for all of the above.
Customer Service Exceptional Skills Bundle
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Customer Service Exceptional Skills Bundle

5 Resources
This bundle has some great activities for introducing customer service skills to learners. It includes: - 30 Slide Customer Service Powerpoint - Customer Service Skills Worksheets and Activities - Telephone etiquette Roleplay cards with message template - Complaint resolution using the TACTICS method Files have been provided in both pdf and editable versions.
ESOL Future Tense Diagram and Worksheet
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ESOL Future Tense Diagram and Worksheet

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This diagram can be printed out for ESOL learners who are studying the future tenses. It covers Present Continuous, Present Simple, Be going to and Will. The diagram demonstrates both useage and form and provides examples. The can be incorporated into a lesson or used on its own. It also has a handout for students to complete. They do this by writing their own sentences into the speech bubbles using the correct form. When I used it, I had a colour copy enlarged to A3 and also provided the learners with an A4 copy. They very much appreciated it.
Active Listening PowerPoint Presentation - covers body language, questioning, paraphrasing, etc
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Active Listening PowerPoint Presentation - covers body language, questioning, paraphrasing, etc

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This is a 25 slide engaging PowerPoint presentation that covers the important topic of Active Listening. It includes information on Body Language, Questioning, Paraphrasing, Facial Expressions, and best practice techniques. Teachers notes are included that contains additional information and answers to questions that are posed to students. There is a pdf version and a ppt version that can be edited if required. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources
English Language Bundle - ESOL / ELS English as a second language
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English Language Bundle - ESOL / ELS English as a second language

11 Resources
Separate resources that can be used as icebreakers, warmers, parts of lessons, and in some cases whole lessons. Developed for Adults. Business emails - 20 page e-book The Verb 'To Be' simple present Future tense diagrams and activities Homophones Synonym and Antonym worksheets and activities Present and past tense irregular verb game Things in Common Icebreaker Giving good verbal instructions Small Talk Presentation - Interactive lesson
Business Templates Bundle
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Business Templates Bundle

6 Resources
These templates are quick and easy for you to use and fully editable. Suitable for small / medium size businesses and sole traders. Includes: Project Templates in Powerpoint Training Proposal Template Meeting and Agenda Templates Marketing plan Template Computer Training Needs Analysis forms
Customer Service Skills  - Powerpoint Presentation - Comprehensive Lesson
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Customer Service Skills - Powerpoint Presentation - Comprehensive Lesson

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This resource is an interactive PowerPoint presentation (30 slides) that focuses on Customer Service Skills in the workplace. It is a ready to teach package. Also included is a teachers / facilitators document with notes next to slides that has answers and suggested activities while working through the presentation. It is provided in both pdf , ppt, and word format for editing if required. The lesson contains the following topics: Customer Service Definition Poor vs Exceptional Service Why Exceptional Service is Important Practical Tips to Provide an Exceptional Customer Service Experience Scenario based role play activities – good and bad examples from You tube clips ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources
Prepare an Elevator Speech - Get to know you
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Prepare an Elevator Speech - Get to know you

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This resource contains a PP and worksheets. I have listed this as a free resource for a short time so that you can sample my work. All I ask is that you leave a review please. An elevator speech can be used to introduce yourself, talk about your company, network or pitch an idea. Everyone should have an elevator speech for different situations. It allows you to clearly and concisely get your message across so that others understand you and your intentions. It can also be used as a 'get to know you' activity at the beginning of new classes. This presentation focuses on using an Elevator Speech in a workplace environment. By the end of the presentation learners will have created and practiced their own elevator speech. Learning Objectives: - Understand what an elevator speech is. - Understand why you need to have an elevator speech. - Learn how to prepare an elevator speech. - Learn how to deliver an elevator speech. For other free and low cost training resources please visit my shop: To view other free and low cost resources please visit my shop: Communications, Workplace, ESOL and Computing Resources And please remember to leave a review. Much appreciated :)
Health and Safety Workplace Bundle 1
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Health and Safety Workplace Bundle 1

5 Resources
Lesson Starter / Warmup Start the lesson with a fun dice game focussing on Personal Protective Equipment. Move on to a mix and match group activity exploring common words taken from H&S Policies. Mental health awareness reading passage and comprehension questions. Ensure learners know about the forms to use in the workplace and when to use them with the Workplace Incident / Accident / Near Miss lesson and the Template to be filled in when an incident occurs. Finish off with a fun crossword puzzle that reinforces the same words learnt previously. Lots of room for discussion in these topics.
Leadership Choice Board - Digital - using Google slides and Forms
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Leadership Choice Board - Digital - using Google slides and Forms

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This digital choice board on Leadership in the workplace and beyond includes 4 options for students to choose from. Students will enjoy the variety of activities, catering to diverse learning styles and preferences. The choice board is versatile and can be easily modified or updated. PDF File contains: Upon downloading you will receive a PDF file. Everything required is contained in this pdf file including: Leadership Choice board - Links to Google slides and forms (student and teacher versions) Answer Sheets where required. Instructions for linking a google form within presentation A transcript of the Video in Option 1 for teacher reference. The Choice Board contains 4 different options for students to complete: Option 1 – View and Leadership video on youtube and complete questions using Google Forms Option 2 – Create a Leadership Infographic using Canva or other desktop publishing software Option 3 – Complete a Self-Assessment Survey on Leadership using Mindtools website. Option 4 – Leadership Styles Comparison Table – Research influential leaders and decide which style is most dominant. Journal Activities – Place where students reflect on options completed. Two versions provided – 1 for teachers and 1 for students **Software you will need for students to complete the activities: ** Google Slides Google Forms Canva or an alternative desktop publishing software Access to YouTube Access to the internet If you have any questions about this resource please contact me at resourcecreator1@gmail.com.
Christmas and New Year Fun Activities Bundle
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Christmas and New Year Fun Activities Bundle

10 Resources
This resource contains Christmas and New Year Crossword puzzles, mix and match, word searches, word scrambles and much more. They can be used as a finisher or gap fill or simply for fun! It contains 18 words for New Year’s and 18 words for Christmas. Use as a general resource or as an ESL lesson to gain familiarity with vocabulary around this these holiday celebrations It is provided as a pdf and in a word document so that descriptions can be edited if required. Please remember to review and don’t forget to follow me. Happy Xmas and New Year!
Mental Health Awareness Reading Passage and comprehension questions - digital and print
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Mental Health Awareness Reading Passage and comprehension questions - digital and print

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Looking for an engaging and informative activity to teach mental health to your high / middle school students? This comprehensive and engaging resource is designed to support high school educators in promoting mental health awareness and well-being among their students during Mental Health Awareness Month. What you get: A digital PDF file for students that can be typed directly onto. This can also be printed out if you don’t want to use it digitally. Also a pdf for the teacher that contains answers and instructions. Within the Student file is: a) A Mental Health Reading Passage b) A True / False Worksheet to be filled out c) Comprehension questions worksheet to be filled out. Within the Teacher file is: a) A Mental Health Reading Passage b) Answer Sheet for the True / False Questions c) Answer Sheet for Comprehension Questions d) Teacher Instructions and optional activities This resource pack includes a thoughtfully crafted reading passage focused on the importance of mental health for teenagers. The one-page article provides relevant information and encourages students to prioritize their mental health through self-care, seeking help, and reducing the stigma surrounding mental health. But that’s not all! The resource pack goes beyond the reading passage by offering a range of activities to foster meaningful class discussions, personal reflections, and creative expression. From group discussions and case studies to creating infographics and inviting guest speakers, this pack provides a variety of interactive and thought-provoking activities that will keep students engaged and informed. Each activity is designed to develop critical thinking skills, empathy, and self-awareness while promoting a safe and supportive classroom environment. Students will have the opportunity to reflect on their own experiences, engage in collaborative learning, and explore strategies for maintaining positive mental health. By incorporating this resource pack into your curriculum, you’ll equip your students with essential knowledge and skills to navigate their mental well-being effectively. Help them develop a deeper understanding of mental health, learn valuable self-care practices, and break the stigma surrounding mental health issues. If you have any questions about this resource please contact me at resourcecreator1@gmail.com.
Time Management - PowerPoint and Worksheets - no prep - editable
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Time Management - PowerPoint and Worksheets - no prep - editable

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This resources is for anyone in the education sector or business that wants to learn how to manage and prioritise their time more effectively. The resource contains a powerpoint presentation and word documents that can be used as handouts for learners. The powerpoint presentation has a notes section that is part of the overall lesson plan. It suggests activities for learners so that the presentation is interactive and engaging. The two word documents are activities for learners to participate in as part of the overall lesson. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources
Workplace Essential Skills Bundle
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Workplace Essential Skills Bundle

18 Resources
This covers essential skills to have and build on in the work environment. Assertive Communication Preparing an Elevator Speech Complaint Resolution methods Conflict Resolution Problem solving in relation to projects and workplace issues Customer Service Skills worksheet Email Communication Ethics and Workplace Dilemmas Giving and Receiving Feedback Goal Setting using SMART goals Health & Safety Identifying your Values individually and as a team Writing Standard Operating procedures (sops) Teamwork Microsoft Powerpoint
Communication skills in the Workplace Bundle
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Communication skills in the Workplace Bundle

14 Resources
Your students will find these lessons engaging, fun and interactive. This bundle contains essential communications skills for the workplace and classroom. Worksheets, activities and Powerpoint Presentations that are fully editable. Included: Active Listening Assertive Communication Complaint Resolution Conflict Management Styles Customer Service Skills Worksheet Feedback model Giving verbal instructions Goal Setting H&S Values Time Management Teamwork No preparation is required.
Transgender Crossword Digital and Print with Answers
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Transgender Crossword Digital and Print with Answers

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This crossword puzzle contains vocabulary around the Transgender day of Visibility, which is observed on March 31 each year. This is an international event that is dedicated to recognizing the resilience and accomplishments of the transgender community. The crossword is provided in a pdf format that is both digital and printable. This means that students / learners can type directly into the pdf as soon as it is opened, and or print it out. Supplied with answers. Word Bank: visibility vibrant collective voice transgender gender LGBT discrimination diversity transphobia non-binary activist equity intolerance
Active Listening Skills PowerPoint Presentation and Learner Activity Worksheet
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Active Listening Skills PowerPoint Presentation and Learner Activity Worksheet

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This is a 25 slide engaging powerpoint presentation that covers the important topic of Active Listening. It includes information on Body Language, Questioning, Paraphrasing, Facial Expressions, and best practice techniques. It is provided with a warm up group excercise and a lesson plan. Teachers notes are included that contains additional information and answers to questions that are posed to students. There is a pdf version and a ppt version that can be edited if required. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources
Workplace dilemmas' and ethical issues activity with card deck
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Workplace dilemmas' and ethical issues activity with card deck

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This resource contains a pack of 16 cards that bring up issues of ethical dilemmas that can be faced at work. It also contains a set of blank cards. They can be used in the following ways: • Warm up activities / lesson starters • Part of a lesson on ethics, morals, values • End of lesson activity • Discussions • Games Instructions: 1. Use the Word document to make any changes to the scenarios. Go straight to 2 if no changes are required. 2. Print out the cards sheet that you want to use. 3. Cut out with scissors or guillotine 4. Shuffle the deck and let learners choose a card. Learners express their opinion and then the group discusses whether they agree or disagree. 5. Optionally, have the group make up their own workplace dilemmas using the black sheet and try them out with each other in teams. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources
Assertive Communication Skills -  Powerpoint
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Assertive Communication Skills - Powerpoint

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This course will assist you in identifying behaviour traits within yourself that could be creating barriers to effective communication both in the workplace and your personal life. It covers: Passive, Assertive and Aggressive styles of communication Ideas for gaining Confidence The use of I statements to clearly communicate your message. This is an interactive PowerPoint presentation that contains activities for learners to practice their communication skills. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources
Understanding yourself and others - Johari Window Model Workbook / Lesson
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Understanding yourself and others - Johari Window Model Workbook / Lesson

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This is a 8 page workbook that introduces the topic of the Johari Window. This is a widely used model for understanding and training in a variety of self-awareness dependent activities such as: personal development, communications, interpersonal relationships, group dynamics, team development and inter-group relationships. I use this as a team building exercise, particularly when teams need to build trust so that they can move to a high performing phase. It is also beneficial to find out more about yourself and how others see you generally. A worksheet is included for participants to gain insights into the different quadrants and where they fit within these. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources
Effective Email Communication - Writing Emails Powerpoint Presentation
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Effective Email Communication - Writing Emails Powerpoint Presentation

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This resource is a Powerpoint Presentation that can be used to train people on how to write emails effectively. I have used this on a leadership course and it was well received. There are some time saving gems in here that can be easily implemented into your work day. There are also tasks that can be completed in pairs or groups. Lots of areas for discussion. Also a good opportunity for businesses to think about and discuss best practice for their own organisation. The average office worker receives around 80 emails each day. With that volume of mail, individual messages can easily get overlooked. Follow these simple rules to get your emails noticed and acted upon: Don't over communicate by email. Make good use of subject lines. Keep messages clear and brief. Be polite. Check your tone. Proofread. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources